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FAQs


Can I bring my own jar to use at the Refillery?
Absolutely! We encourage you to bring cleaned, pre-loved jars and save them from the landfill. The most sustainable option is the jar you already own. The jar must be clean and dry. We do have glass and aluminum options for purchase if you forget your own and an occasional free bin of cleaned glass jars from the community. 

Is this a "zero-waste" store?
Yes! We prefer the term "low-waste" over "zero-waste" as we are far from perfect. Everyone's lifestyle is different and we're here to help the community make small changes to reduce personal waste.

Does the shop produce waste?
We are proud to say that very little waste makes it to the curb at Good Buy Supply. We have set up programs with Circle CompostBottle Underground, Rabbit Recycling, Philly Plastic Co. and TerraCycle to keep the shop waste from heading to the landfill. We reuse as much of our vendor packaging as possible for our online shipments and business cards. 

Do you give away packaging for moving? Yes! Are you local to Philly and need free materials for moving or shipping for a business? We can help with that! Just send us an email to see what is available. 

What items can we recycle/compost with Good Buy Supply?
We are currently accepting ALL MATERIALS that we sell here at the shop back for proper disposal. This is currently only for items that you have purchased here at Good Buy Supply. At this time we cannot handle the volume of additional materials from other suppliers. We are hoping to scale this up in the future! All items must be cleaned out of product residue, completely dry and separated by material type. Compostable materials should be cut into small pieces (size of a quarter). Please bring items in a reusable tote we can return to you or a compostable paper bag. 

What is Bottle Underground?
Bottle Underground is non-profit organization from the founders of Remark Glass. We have partnered with them as a neighborhood glass drop off point. Our shop will collect any cleaned glass bottles or jars (not just ours!) destined for the landfill and Bottle Underground will re-circulate them back into the Philadelphia community.

How do you ship my order?
We ship completely plastic free! Our packaging is reused from other shipments, so packaging may vary from time to time. Please re-use again or compost. We also have an option for carbon-neutral shipping through Cloverly. You'll be able to see exactly where your offset is headed. 

Where do you get products?
Our products are sourced from companies that align with our values. We love to work with local brands, small sustainable companies and women-owned companies. We also source select plastic free vintage and secondhand kitchen and housewares to keep useable, functional items circulating in the economy. 

Are you hiring?
We are not hiring at this time. We hope to be able to hire like-minded individuals in the future. Feel free to e-mail your resume and a little info about yourself and we will keep it on file for when the time comes. Please stop by and say hello!

Is the shop dog-friendly?
Yes! Feel free to bring your pup into the shop. We just ask that they be leashed and mindful of other guests shopping in the store. 

I make a sustainable product. Can I sell my items in your store?
We are always looking for new items that align with our values. We'd love to hear from you! We will do our best to get back to you in a timely manner. 

~ Have a question you don't see here? Send us a message or stop in the shop. 🙂